This session will provide a rich learning opportunity for participants who have an interest in person-led approaches that enable improvements to public services for both individuals and communities.
Healthcare Improvement Scotland’s (HIS) improvement hub has worked with health and social care systems, local authorities and the third and independent sector to support person-centred design and enable them to work with communities and people – this is to better understand what services feel like from their perspective. Illustrating how care, support and services are co-designed together with people to redesign, incorporate improvements and accelerate change.
The approaches used aim to deliver change with people and communities across health and social care system through person-centred design thinking, collaboration and participation. This has helped people and communities to be fully involved in the change process as well as in achieving their own outcomes.
The workshop will enable delegates to:
HIS will showcase how to build improvement capabilities in the workforce to enable delivery of outcomes that matter to people and communities. In addition, key learning from achievements and challenges will be presented with how listening and involving people has influenced public services to transform the care and support they deliver.
This workshop is by Healthcare Improvement Scotland.